Rackseed Ltd T/A Rockall Plumbing Supplies
Terms and Condition
The below policy is live from 01/06/2019, this includes and is not limited to all items ordered in from our suppliers by you (the customer). Over the counter stock will not be chargeable.
Goods Damaged On Delivery
If your goods arrived damaged, you are welcome to reject the goods on delivery and the driver will return them to our warehouse. Please ensure you mark the paperwork to state what items you are returning.
If you are unable to reject the goods, please ensure you contact us within 48 hours to notify us of the damages and we will investigate further. You will need to provide proof of the damages via email. Send any photos of damaged goods to firstname.lastname@example.org
Please note that Rockall Plumbing Supplies will not be responsible for any damages once the goods have left the address to where we delivered them.
Installation Of Faulty Products
If you have installed a faulty product, please email email@example.com. We must be notified of the fault immediately. The item must be left on site until a member of staff has notified you otherwise. The item can then be returned to us and the process starting in order to issue a refund. The refund will be issued to you (the customer) once we (Rockall Plumbing Supplies) have been credited from the manufacturer/supplier.
Cancellation / Ordering Error / Unwanted Goods
If you need to cancel your order or you have made a mistake on your order, please notify us at your earliest convenience. If your goods have been delivered, there will be a restocking charge to return them. A restocking charge generally applies to returns of unwanted items this will be issued to us by the supplier/manufacture and passed on to you at no extra profit.
Please note that unwanted items must be returned in a resalable condition, in their untouched original packaging. We reserve the right to refuse the credit of any unwanted item if the packaging has been tampered with.
Shortage (Missing items) / Picking or Processing Errors
Should you be missing any items from your delivery, or you believe you have been sent an item in error, please contact us within 48 hours of delivery and a member of the team will be happy to look into this for you.
If any products delivered are missing parts, please email us at firstname.lastname@example.org